Terms of service

Effective date: October 22, 2026

Last updated: November 7, 2026

1. Who we are

Texas DPS Officers Association (DPSOA) operates Texas DPSOA Online Store at dpsoa.store and our physical store. In these terms, “DPSOA,” “we,” “us” and “our” refer to the seller. Acacia Lake Web Solutions operates and maintains the website on behalf of DPSOA and is responsible for its technical operation and website support. Shopify provides the commerce platform. These terms distinguish website services managed by Acacia Lake from merchandise sales and membership matters handled by DPSOA and cover purchases from this website and, where applicable, the physical store.

Our store is at 5821 Airport Boulevard, Austin, TX 78752, United States. Contact salesteam@dpsoa.store or 512-451-0571 for help with orders, eligibility or purchase terms. For website operation, account-access problems, cookie controls, accessibility or other technical issues, contact Acacia Lake at team@acacialakeweb.com.

2. Your account and use of the store

You must be legally able to make the purchase, or have an authorized adult complete it. Provide accurate contact, delivery and eligibility information. Keep your account credentials private and tell us promptly if you suspect unauthorized use. Do not impersonate another person, submit false credentials, misuse discount access, interfere with the website or use products unlawfully.

3. DPSOA member benefits

Creating a store account does not verify DPSOA membership. Member-only prices and benefits require confirmation of an eligible membership status. Eligible active and retired members receive the member benefits offered for the applicable purchase. The currently established member discount is 20%; checkout or the point of sale confirms the discount actually applied.

We may request information needed to verify eligibility and may recheck it when membership changes. If eligibility cannot be confirmed, benefits may remain pending while the record is reviewed. If DPSOA confirms that a customer is no longer eligible, we may remove member-discount access and member-only benefits. This does not by itself delete the customer account or order history. Contact us if you believe a decision is incorrect.

Member benefits are personal to the eligible member. Knowing a discount code does not establish eligibility. Additional offers may be combined only when their published terms and the checkout permit it. Changes to benefits will apply as disclosed; we will not use a later membership change to impose a new charge on a completed purchase without a valid basis and any authorization required by law.

4. Restricted merchandise

Some products are limited to customers with specified officer, employment or other credentials. Restrictions are identified on the relevant product page. DPSOA membership alone does not satisfy every restriction. We may pause fulfillment while checking the required credentials. If we cannot fulfill an order because eligibility is not established, we will contact you about an available alternative or cancellation and refund of the unfulfilled item.

5. Products, prices and orders

Prices are in U.S. dollars unless otherwise indicated. Applicable shipping charges and taxes are shown during checkout or at the point of sale. An online discount may not apply to every channel or offer; review the amount shown before paying. Online and in-store stock may differ.

Images, colors and general size guides help you compare products. Display settings and garment brands or cuts can affect appearance and fit. A general size chart is a reference rather than a measured specification for every style. Contact us for sizing help. Nothing in this section removes your remedies for an item that is defective, incorrect or materially different from its description.

If an item becomes unavailable, a material pricing error occurs, or an order raises a legitimate fraud or eligibility concern, we may contact you, hold fulfillment for review or cancel the affected portion. If a paid item is cancelled and will not be supplied, we will refund that item and any related amounts required by law. We will not substitute a materially different item or increase an accepted charge without your agreement.

6. Shipping and pickup

Available delivery methods, eligibility and charges are shown at checkout. A free-shipping offer applies only when its stated conditions are satisfied. Heavy or oversized items may carry separate shipping charges; a mixed cart may include charges from more than one shipping profile. Review the final checkout amount.

Processing times and carrier delivery estimates are different. We will communicate a material shipping delay and provide cancellation or refund options when required by law. For pickup, wait for the ready-for-pickup notice and follow the location and hours in that notice. Contact us if you need help with delivery or pickup.

7. Returns, exchanges and order issues

Our Refund Policy explains return eligibility, deadlines and the approval process. Contact us before sending a return. If an item arrives damaged, defective or incorrect, contact us with the order details so we can resolve it. These terms do not shorten a statutory deadline or exclude a remedy that applicable law requires.

8. Privacy and communications

Our Privacy Policy explains how we handle personal information, including any membership verification process described there. Order, pickup, security and eligibility messages support the services you request. Promotional emails are separate; you may unsubscribe from them using the link provided. Unsubscribing from marketing does not by itself cancel an order or revoke an otherwise valid membership benefit.

9. Website content and third-party services

Store content, images and marks belong to their respective owners. Purchasing merchandise does not grant permission to reproduce or commercially use those materials. If you submit a review, you give us permission to display it and make reasonable formatting edits without changing its meaning, subject to applicable law and any separate review terms. Do not submit confidential information in a public review.

Links to other websites are provided for convenience. Those websites have their own terms and privacy practices. Their inclusion does not transfer responsibility for our own orders or customer obligations.

10. Website services and legal rights

Acacia Lake manages website design, development, maintenance, technical troubleshooting, account interfaces, forms, cookie controls and website accessibility on behalf of DPSOA. Website errors and technical issues should be reported to team@acacialakeweb.com. Acacia Lake may address misuse or temporarily suspend an affected website feature while resolving a security or operational issue. DPSOA remains responsible for its merchandise sales, order fulfillment, returns, refunds and membership decisions.

This description assigns operational responsibilities and support contacts. It does not limit customers’ legal rights or any obligation that applicable law places on either organization.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from use of the website. This limitation does not exclude liability or warranties that cannot legally be excluded, or remove remedies for fraud, willful misconduct or defective goods where applicable law protects those remedies.

11. Governing law and changes

These terms are governed by Texas law and applicable federal law, without depriving you of mandatory protections under laws that apply to your purchase. For purchase or membership concerns, contact DPSOA; for website or technical concerns, contact Acacia Lake using the contacts above. No provision here requires arbitration or waives a right that cannot lawfully be waived.

We may update these terms for future use of the store and future purchases. We will publish the effective date and provide any additional notice required by law. A later update will not retroactively remove rights relating to an earlier completed purchase. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

12. Website accessibility

Acacia Lake Web Solutions is responsible for website accessibility maintenance and technical remediation for the DPSOA Store. Acacia Lake strives to make the website accessible to everyone, including people with disabilities, and to meet applicable accessibility requirements under the Americans with Disabilities Act (ADA). Acacia Lake works toward the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a guide for ongoing website improvements.

If you have difficulty using the website or need website information in an accessible format, contact Acacia Lake at team@acacialakeweb.com. Please identify the page or feature and what you were trying to do so Acacia Lake can help and address the issue. Website accessibility is an ongoing effort, and feedback is welcome. For assistance with merchandise, an order or pickup, contact the DPSOA store team at salesteam@dpsoa.store or 512-451-0571.