Shipping policy
Business hours and customer support
Business hours, in-store pickup and Inbox support: Monday–Friday, 8:30 AM–5:00 PM Central Time (America/Chicago).
We are closed on all federal holidays, including observed holidays, and from December 24 through January 3. In-store pickup and Inbox support are unavailable during these closures.
Shipping cutoff and holiday closure
- Orders placed after 1:00 PM Central Time will not ship until the next business day.
- Next-day shipping is not available on weekends or federal holidays.
- Orders placed during the December 24–January 3 closure will not be shipped until January 4. If January 4 is a weekend or federal holiday, shipping resumes the next business day.
Business days are Monday–Friday, excluding federal holidays and the December 24–January 3 closure. For the upcoming holiday closure, shipping and pickup resume Monday, January 4, 2027.
Local delivery
Local delivery is not currently available.
In-store pickup
Please wait for your ready-for-pickup notification before visiting. Collect your order during the business hours above and bring your order confirmation. Pickup orders placed while the store is closed are processed when the store reopens.
Shipping charges
Free standard shipping is available on eligible U.S. orders of $99 or more after discounts, before taxes and shipping. No code is needed. Heavy and oversized items are excluded; their carrier-calculated charges still apply, including in mixed orders.
Available shipping methods and charges are shown at checkout. Heavy and oversized items are excluded from free shipping and receive carrier-calculated shipping charges, including when the rest of an order qualifies for free shipping.
Questions? Email salesteam@dpsoa.store or call 512-451-0571 during business hours.