Last updated: August 2026
Everything in this store ships from Austin, Texas.
Where we ship
- United States, including Puerto Rico, Guam, the U.S. Virgin Islands, and the Northern Mariana Islands.
- Military addresses — APO, FPO, and DPO for Armed Forces Americas, Europe, and Pacific. Choose USPS at checkout; UPS cannot deliver to military addresses.
We do not currently ship to other countries. If you need an order sent somewhere not listed, contact us before ordering and we will tell you whether we can arrange it.
Shipping rates
- Free standard shipping on U.S. orders of $200 or more. It is applied automatically at checkout — no code needed.
- Under $200, you choose between UPS and USPS. Live rates for your address and basket are shown at checkout before you pay.
Processing time
Orders placed before noon Central Time on a business day are usually packed and shipped the same day. Orders placed after noon, at weekends, or on holidays ship the next business day.
Custom, personalized, and special-order items are made to order and take longer. We will tell you the expected timeline when you order.
Delivery estimates
Delivery time depends on the carrier and service you choose, and the estimate is shown at checkout. Those estimates come from the carrier and are not guarantees — weather, holidays, and carrier delays are outside our control. Shipping to APO, FPO, and DPO addresses routinely takes longer than domestic delivery, sometimes several weeks, because military mail is forwarded after it reaches the handling facility.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. If it has not arrived within a day of that email, check your spam folder before contacting us.
Wrong address
Please check your shipping address before completing checkout. We are not able to reroute a package once it has shipped, and orders returned to us because of an incorrect or incomplete address will be reshipped at your cost.
Lost, delayed, or damaged shipments
If tracking shows your order as delivered but you do not have it, check with your household, neighbours, and local carrier facility first — packages are often scanned early. If it still has not turned up, or if it arrives damaged, contact us and we will work with the carrier to resolve it.
Report damage as soon as the order arrives, and keep the packaging. Carriers usually require it to process a claim.
Returns
See our Refund Policy for returns, exchanges, and refunds.
Questions
Texas DPS Officers Association
5821 Airport Boulevard, Austin, TX 78752, United States
Phone: (512) 451-0571
Email: salesteam@dpsoa.store
