Cancellation policy

Last updated: November 7, 2026

Preorders and subscription boxes

This policy applies when a product is expressly offered as a preorder, subscription box or other recurring purchase. Ordinary one-time purchases do not become subscriptions. Publishing this policy does not itself make these purchase options available.

What you will see before ordering

The product offer and checkout will explain the amount due now, any deposit or later charge, the billing and delivery schedule, applicable shipping and taxes, and the expected shipment date or window. A subscription offer will also explain its contents or assortment, whether it renews automatically, and how to cancel. You must expressly agree to recurring or deferred charges before they are authorized; creating an account or accepting general store terms is not enough.

Preorder payments and cancellation

A preorder reserves an item that is not ready to ship. Payment may be collected in full, as a deposit with a later balance, or at a later date, as clearly stated before purchase. We will not charge an undisclosed balance or change an agreed payment schedule without your agreement.

You may cancel a preorder before it ships by contacting us with your order number. For a standard, non-personalized preorder, we will refund the amount paid for the cancelled items, including any deposit and attributable taxes and unneeded shipping charges. There is no cancellation fee.

For a custom or personalized preorder, any limit on cancellation after production begins must be clearly disclosed and agreed before purchase. Such a limit does not remove the delay, non-delivery, defective-item or other rights described in this policy or required by law. A final-sale return designation alone does not remove your right to cancel a standard preorder before shipment.

Preorder delays or unavailable items

If we cannot ship within the stated time, we will notify you, provide an updated shipment estimate and offer the choice to accept the delay or cancel for a full refund of the affected unshipped purchase. We will obtain any agreement to a delay required by law. If we cannot supply the item, we will cancel the affected purchase and refund the amount paid. A preorder does not authorize a materially different substitute without your agreement.

Subscription renewals and cancellation

If offered, a subscription box renews and charges your authorized payment method at the price and frequency disclosed at checkout until you cancel or the stated plan ends. A prepaid plan must clearly state how many deliveries are included and whether it renews. We will notify you of material price or billing-frequency changes before they take effect and obtain any required agreement.

You may cancel future renewals at any time without a cancellation fee. Cancel before the next disclosed billing date to stop that charge. Use the subscription-management link supplied with your subscription, if available, or email us. An email cancellation received before the billing date will be applied from the time received, even if our team processes it later.

We will confirm your cancellation. Cancellation stops future renewal charges; it does not automatically reverse a charge already made or recall a box already shipped. Contact us promptly about a charged but unshipped box so we can cancel and refund it before shipment. For prepaid subscriptions, we will refund the amount allocated to cancelled, unshipped future boxes. Delivered or shipped items remain subject to our return policy and applicable rights.

Pause, skip, address-change and item-selection features are available only when stated in the particular subscription offer. No minimum-term commitment is created by this general policy. Any proposed minimum term must be separately disclosed and agreed before purchase.

Refunds and delivered items

Cancellation refunds are issued promptly to the original payment method; your bank may take additional time to post the credit. Once an item ships, our Return and Refund Policy governs voluntary returns, including the 30-day window for eligible items and final-sale exclusions. Those exclusions do not remove remedies for damaged, defective, incorrect or undelivered goods that apply under this policy or applicable law.

How to reach us

Email salesteam@dpsoa.store or call 512-451-0571. Include your order number and the email used for the purchase. Support hours are Monday–Friday, 8:30 AM–5:00 PM Central Time, excluding the store's published closures. Email cancellation requests can be submitted outside those hours. Never send your full payment-card number or account password.

Website issues and technical support

This purchase cancellation policy concerns merchandise transactions handled by DPSOA. Acacia Lake Web Solutions operates and maintains the website on behalf of DPSOA. For website errors, account-access problems, cookie controls or website accessibility, contact Acacia Lake at team@acacialakeweb.com. For orders, deliveries, pickup, returns, refunds or cancellation requests, use the DPSOA store contacts above.