Privacy policy
Last updated: November 7, 2026
Texas DPS Officers Association (DPSOA) is the seller for Texas DPSOA Online Store and operates the physical store. Acacia Lake Web Solutions operates and maintains the website on behalf of DPSOA. This Privacy Policy describes how Texas DPSOA Online Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dpsoa.store (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy to understand our information practices and your choices. Where applicable law requires consent for a particular activity, we obtain that consent separately; acceptance of general store terms does not replace it.
Who handles website and store information
DPSOA handles merchandise sales, order fulfillment and membership eligibility and the purchase and membership records used for those purposes. Acacia Lake Web Solutions provides website operation, technical administration, account interfaces, forms, cookie controls and related integrations on behalf of DPSOA. Acacia Lake handles information needed to provide and support those website services. Shopify provides the commerce platform and processes information as described in this policy and its own applicable privacy notices.
For website privacy, cookies, technical account-access issues or questions about website data handling, contact Acacia Lake at team@acacialakeweb.com. For purchase records, membership-verification corrections or privacy-rights requests concerning DPSOA’s store or membership records, contact DPSOA at salesteam@dpsoa.store or 512-451-0571. If a request involves both organizations, the teams will coordinate or direct it to the appropriate contact. This distinction does not limit your privacy rights or any organization’s duties under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookie policy and preferences
Cookie policy updated: November 5, 2026
Cookies are small files saved by your browser. We also use similar technologies, including browser local storage and pixels. Shopify provides our commerce platform. We and our service providers use these technologies for the purposes described below.
Necessary cookies
Necessary cookies support the shopping cart, checkout, account sessions, security and your privacy choices. They remain available when you decline optional cookies. Blocking them in your browser can prevent these services from working.
Optional cookies and storage
- Preferences: remember optional shopping choices and features. On our custom storefront, recently viewed products can be saved on the same browser for up to 30 days, with a maximum of six product references. Dismissing the signup popup can be remembered for up to 14 days. These browser features use preference consent.
- Analytics: help us understand visits, product interest and where shoppers leave the purchase process.
- Marketing: support advertising measurement and personalization when those services are enabled. Accepting marketing cookies does not subscribe you to promotional email or text messages.
Our cookie banner offers Accept all, Accept none and Accept minimal, with optional categories available under Customize cookies. Accept none allows only required cookies. Accept minimal allows required cookies and preferences while leaving analytics and marketing off. Shopify uses your recorded choice to control optional Shopify processing. You can continue shopping when you decline optional cookies. Use Cookie preferences in the storefront footer to review or change your choices. Required cookies cannot be turned off through that control.
Embedded content and outside links
An embedded Google map connects your browser to Google and may use Google's own cookies. Our custom storefront loads the map after preference consent; you can use the Get directions outside link instead. Affiliate and other outside websites have their own privacy practices when you choose to visit them.
Duration and changing your mind
Some cookies end when your browser session ends; others remain for a period set by the provider. For Shopify's current cookie purposes and durations, see Shopify's cookie policy. You can also learn about Shopify's handling of personal information in Shopify's Consumer Privacy Policy.
Changing a preference affects future use on this browser; it does not reverse processing that already occurred. You can clear cookies and site storage through your browser, which may sign you out, clear shopping preferences or cause the banner to appear again. Third-party cookies already saved by another provider may also need to be cleared through your browser.
Cookie choices are separate from the Your privacy choices control for data sharing. Applicable Global Privacy Control signals are handled through Shopify's privacy settings. Member-pricing eligibility is verified separately and is not established by accepting cookies.
For website cookie or privacy questions, contact Acacia Lake at team@acacialakeweb.com. For requests about DPSOA purchase or membership records, contact the DPSOA store team at salesteam@dpsoa.store or 512-451-0571.
Membership verification and benefit administration
When you request DPSOA member pricing or other member-only benefits, we may ask for your name, email address and, when needed, your member identifier to compare your store account with DPSOA membership records. We may share those details with DPSOA personnel responsible for membership administration to confirm the match and your eligibility. We use the result to review, approve, maintain or remove member benefits and to resolve disputed matches.
Creating a store account or knowing a discount code does not verify membership. We may recheck eligibility against DPSOA records. If a match cannot be confirmed, benefits may remain pending while it is reviewed. When DPSOA confirms that a customer is not eligible, we may revoke member-discount access. A change in eligibility does not by itself delete the customer account or order history.
We may record an eligibility status, verification date and information needed to explain or correct the decision in the store account and administrative records. This information is used for membership-benefit administration and resolving errors. We retain it according to the purposes and retention factors explained in this policy. Contact salesteam@dpsoa.store to request a review of an incorrect match or status.
Payment-card details and account passwords are not needed for membership matching. Do not send Social Security numbers or unrelated sensitive information to obtain a store discount. Some merchandise separately requires officer, employment or other credentials; membership alone does not establish eligibility for those items. Contact us for the appropriate verification instructions before sending additional credential information.
Membership verification is separate from marketing enrollment. A membership match or benefit request does not automatically subscribe you to promotional email or override your marketing preferences. You may unsubscribe from marketing messages without losing an otherwise valid membership benefit. We may still send messages needed for your orders, account security or an eligibility request.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Website operation, cookies and technical privacy questions: Acacia Lake Web Solutions, team@acacialakeweb.com; acacialakeweb.com.
DPSOA purchase and membership records, membership-verification corrections and related privacy-rights requests: Texas DPS Officers Association, 5821 Airport Boulevard, Austin, TX 78752, United States; salesteam@dpsoa.store or 512-451-0571. Requests involving both website services and DPSOA records will be coordinated with the appropriate organization.